There are a few different variables that could cause your score to seem incorrect. For our support team to troubleshoot with your please contact the support team with:
1. The round that has the inaccurate scoring
2. The values you suspect are wrong
3. Send this information to support@golfshot.com
Common situations:
Stableford appears incorrect
Stabeford is based off of your course handicap- if there is no course handicap or the course handicap is different from expected- this would result in a unexpected stableford outcome.
For your next round make sure that Calculate Net Score is turned on. If this is turned off, your stableford scores will be determined as if you are a scratch player.
To turn on Calculate Net Score: Press Start Round on home screen > Make your course and teebox selections > Under Round Options > turn Calculate Net Scores to ON
Course handicap incorrect
The course handicap uses your average to par value set in your Golfshot settings and the slope/rating/par for the tee chosen for the round. If any of these values are outdated or incorrect, this can affect your course handicap.
1. Check your ATP: Go to Settings on the Golfshot app > Account > Average to Par > On this screen make sure that the value is correct or as expected AND ensure the handicap style is set to Average to Par and not "other".
2. Check that the scorecard data is correct for the course, including stroke index and slope and rating. To review the course data is correct go to play.golfshot.com > click on courses > sign in > search for your course > the scorecard distances and slope/rating are shown for each tee. Contact our support team if these values are incorrect: support@golfshot.com
3. If you do not see a course handicap or dots on your scorecard, ensure that you turn "Calculate Net Scores" to ON in the round set up menu for your next round.
For more information on course handicap click here.
Scoring can get a bit complicated so please dont hesitate to contact support with any inquiries!